Shipping policy

Shipping Policy

Thank you for shopping with us! Below you’ll find everything you need to know about how and when your order will be shipped.

Order Processing Time

We offer both curated seasonal subscriptions and individual "Shop" products. Because these are fulfilled differently, please note the following shipping timelines:

1. Individual Product Orders (The Shop)

Items purchased individually from our shop are processed and dispatched year-round.

  • Processing Time: Orders are processed within 5–7 business days (excluding weekends and holidays).

  • Shipping Notification: You will receive a tracking number as soon as your order leaves our warehouse.

2. Subscription Memberships (Quarterly & Annual)

Subscriptions follow a seasonal batch-shipping schedule to ensure curation quality.

  • Shipping Schedule: Boxes ship four times a year in June, September, December, and March.

  • First Shipment: If you subscribe today, your first box will be part of our June launch.

  • Billing: Quarterly members are billed every 3 months; Annual members are billed once yearly for 4 total boxes.

Shipping charges for your order will be calculated and displayed at checkout. Please note that Delivery Time = Processing Time + Transit Time.

1. Individual Product Estimates

For items purchased from our shop, these estimates apply once your order has been processed (5–7 business days):

  • Domestic Shipping: [X–X] business days

  • International Shipping: [X–X] business days

2. Subscription Delivery (June, Sept, Dec, March)

Subscription boxes are shipped in seasonal batches. Once the batch is dispatched during the scheduled month:

  • Domestic: You can expect your box within [X–X] business days of receiving your tracking number.

  • International: Delivery typically takes [X–X] business days, depending on customs.

Shipping Confirmation & Order Tracking

  • Individual Items: You will receive a confirmation email with a tracking number within 5–7 business days of your order.

  • Subscriptions: You will receive a tracking number only when the seasonal shipping window opens (e.g., in June).

  • Note: Tracking information may take up to 24–48 hours to update once the carrier receives the package.

Customs, Duties, and Taxes

Isla Eden Naturals is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages, Lost Packages & Address Errors

  • Damages: We are not liable for products damaged or lost in transit. If your order arrives damaged, please contact the shipment carrier to file a claim. Save all packaging materials and damaged goods before filing.

  • Incorrect Information: Please double-check your shipping address. We are not responsible for orders shipped to incorrect addresses provided by the customer. For subscribers, address changes must be made [X] days before the 1st of the shipping month (e.g., by May [Date] for the June shipment).

Contact Us

If you have any questions about our seasonal shipping cycles or your order, reach out to us:

  • Email: Kuya@islaedennaturals.com